Dear committee, I would like to reset the criteria of emergency contact to patient.It's try to clarify what status should patient need to make phone call to PD hotline.But I can't find any suggestion about the topic.Do ypu have any suggestion or reference to me?Thanks for you help!

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Marleen, Chu, Nurse from Taiwan asked
Dear committee, I would like to reset the criteria of emergency contact to patient.It's try to clarify what status should patient need to make phone call to PD hotline.But I can't find any suggestion about the topic.Do ypu have any suggestion or reference to me?Thanks for you help!

1 answer

That is a difficult question as patients usually ring the hotline for any issue. The responsibility is on the nurse taking the call to traige the information and give advise as approapriate. We use a telephone helpline set of criteria and guidleines to assist and help staff troubleshoot the problem.
Hope this is helpful

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